De acordo com a Gartner, “A demanda por medição e melhoria objetivas da experiência digital dos funcionários (DEX) está aumentando, à medida que as organizações reconhecem seu impacto na experiência geral dos funcionários (EX). Os departamentos de TI enfrentam uma escolha crítica: manter as operações tradicionais e correr o risco de entrar na zona de comoditização, ou pivotar para aumentar o valor e a experiência da tecnologia. DEX é o fator chave para tomar essa decisão e traçar o caminho futuro.
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* Gartner®, Magic Quadrant™ for Digital Employee Experience Management Tools, Dan Wilson, Tom Cipolla, Stuart Downes, Autumn Stanish, Lina Al Dana, 26 August 2024 **Gartner®, Magic Quadrant™ for Desktop as a Service, Stuart Downes, Eri Hariu, Mark Margevicius, Craig Fisler, Sunil Kumar, 16 September 2024
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