Flexxible recognized in the 2024 Gartner® Magic Quadrant™ for Digital Employee Experience Management (DEX) Tools and the 2024 Gartner® Magic Quadrant™ for DaaS
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How much of your day-to-day work relies on digital tools? For most office workers, the answer is nearly everything, and that’s why having a strong digital employee experience strategy is essential.
The modern workplace depends heavily on digital tools, a shift accelerated by the demand for remote and flexible work arrangements, as well as the pandemic, which forced many companies to embrace digital transformation somewhat haphazardly.
Refining a company's digital employee experience strategy is vital, particularly if:
A good digital employee experience ensures organizations can measure up to an ever-evolving landscape and equip stakeholders with the right digital technology to help companies thrive.
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Transform your workplace with FlexxClient, a digital employee experience that prioritizes efficiency, security, and employee satisfaction. Book a demo today.
A digital employee experience strategy optimizes how employees use digital tools, platforms, and systems in the workplace.
Technology in the workplace must always aid business outcomes, and therefore, taking stock of all technology used on a day-to-day basis is paramount.
Refining the strategy ensures a user-friendly experience that supports greater productivity, mitigates burnout and overall job satisfaction. Any digital employee experience strategy should prioritize reducing friction above all.
With a strong DEX strategy, the benefits permeate the rest of the business, including personal and team growth and organization culture.
How your digital employee experience strategy affects your organization as a whole.
Source: Gartner
What are examples of digital employee experience? It can include communication tools, self-service IT, HR support, and virtual desktop platforms to access information no matter where an employee is. All of which help to make the work environment more intuitive and accessible.
Much of the digital workplace is a mixture of tools adopted over time to aid different workflows, this can lead to a chaotic experience.
To build an effective digital employee experience strategy, one must ask questions that help clarify where gaps, inefficiencies or roadblocks exist.
Questions should include:
Getting a sense of where you are in your digital employee experience will help guide the way to the appropriate next steps. This exercise will ultimately assist you in understanding how you can improve company culture, as you empower team members to perform at their best.
A dialogue between management and human resources with end-users is the best way to understand the most pressing problems your organization's digital workplace faces.
A great digital employee experience strategy may not be one size fits all, but there are non-negotiables that are guaranteed to boost output, better manage employee satisfaction, reduce IT downtime and help your bottom line.
The way we use technology is increasingly mobile these days. One study on cellphone work statistics found that 51% of employees rely on company-mandated apps for mobile work tasks.
This makes mobile a significant touchpoint for the overall employee experience. Organizations should prioritize making workspaces mobile-friendly to ensure both hybrid work and on-site team members can execute tasks regardless of whether they have access to their desktop devices.
On top of that, ensuring app cross-compatibility on different devices eliminates roadblocks, allowing employees to transition between devices effortlessly without sacrificing productivity.
Many business processes are repetitive and sap time. By automating tasks and standardizing workflows, organizations can free up time, reduce errors and allot resources to more complex, high-value tasks that have a greater impact on business outcomes.
This kind of workplace technology is incredibly valuable, as Daniel Dines, Co-founder and CEO of UiPath, shared, "Automation is about unlocking human potential and creativity by taking over mundane tasks."
Automation and AI can dramatically improve your digital employee experience strategy in a number of ways. For example, common requests like password resets or software updates will no longer require manual intervention.
This can extend to approving expense reports or holiday requests. AI chatbots come in handy when handling new employee queries or locating resources.
These savvy solutions help to enhance efficiency, enabling teams to work intuitively.
Data is integral to illuminating blind spots like employee sentiment and addressing operational inefficiencies. Organizations should analyze everything from employee feedback and retention rates to task completion times and engagement levels.
This enables HR teams and leadership to pinpoint areas for improvement.
It's equally as important to be actionable with the data gathered, address the issues, provide feedback to team members, and optimize resources.
This not only creates a more supportive work environment but can make a good digital employee experience even better.
Employee performance can stagnate when collaboration becomes a burden, which is why usability is key. Issues like this can be exacerbated by remote work, where team members struggle to stay aligned, or by collaboration tools that are overly complex.
It's important to ensure that communication silos don't form, which can make interdepartmental communication a struggle. Finicky tools are a real problem in the modern workplace and can even affect a team member's sense of well-being.
To create a positive DEX experience, organizations must prioritize seamless, user-friendly messaging and video conferencing tools that encourage effortless communication and bridge the gap between remote and in-office teams.
Having teams collaborate should always bolster business outcomes, not harm them.
Managers make up a lot of the employee experience, and that extends to digital employee experience management. Management acts as a bridge between organizational goals and employee needs.
Therefore, they not only need the right skills to foster the right environment but also need management tools to strengthen the employee journey.
If you’re, for example, managing a tech team, the challenges can include juggling complex workflows, ensuring seamless communication, and adapting to rapidly changing technology needs. Managers need to aid in these demands while fostering collaboration.
Tracking team performance, providing timely feedback, and addressing challenges help with employee retention and boost productivity.
One study on performance reviews found that employees were 3x more engaged when they received daily feedback from their managers instead of annual feedback. This is a critical finding because highly engaged employees are 87% less likely to leave their jobs.
Along with consistent communication, training ensures that managers can lead more effectively and advocate for their teams, resulting in a more engaged workforce.
Your onboarding process is critical for new hires and sets the tone for business operations. As Jill Katz, Chief Human Resources Officer at Assemble HR Consulting, puts it, "The onboarding process is a golden opportunity to win the hearts and minds of new hires."
A messy onboarding process can be a red flag for top talents. Research on onboarding statistics shows that organizations with an organized onboarding process improve new hire retention by 82% and productivity by over 70%.
It's important for the introduction to your digital workplace to be as seamless as possible so that team members can quickly adapt to new technology and start delivering results.
Leveraging self-service tools and AI-driven platforms means that employee needs are addressed quickly, and they feel supported without an added burden for HR teams.
FlexxClient equips organizations with the tools to control their digital experience by unifying tools, automating common IT tasks, and streamlining workflows. This reduces downtime, improves efficiencies, and enhances the overall employee experience.
FlexxClient offers a range of tools that address common pain points, including:
for seamless workflows.
FlexxClient’s User Surveys
If you're just starting to form your digital employee experience strategy, capturing user sentiment is one of the most effective ways to identify major pain points.
FlexxClient makes this easy with built-in surveys that allow employees to rate their satisfaction on a scale from 0 to 5 stars.
This simple yet powerful feedback enables organizations to understand how tools and processes impact employees and address challenges proactively.
With regular feedback, you can ensure that your digital employee experience strategy evolves with employees' most pressing needs.
A key component of FlexxClient’s digital employee experience strategy is its proactive IT incident management tools. This ensures that the most common issues can be resolved almost instantaneously, no matter the time of day.
With Flexxclient, you can automate 74% of support and operations tickets.
This reduces reliance on IT support for simple problems, lightening the support workload and giving more autonomy to your teams.
With Flexxclient, users get 78% of the time they would have spent waiting for support to fix issues.
FlexxClient’s Microservice Dashboard
By integrating these proactive and self-service IT solutions into your digital employee experience strategy, FlexxClient ensures employees have the tools to work efficiently and without frustration.
On top of this, through real-time feedback, alerts and workspace performance insights, IT leaders gain the visibility needed to track, manage, and improve digital health.
FlexxClient’s Alerts Dashboard
With FlexxClient's remote assistance tools, your IT department can take control of users' digital work environments globally. This feature is increasingly essential, providing reliable support for hybrid and remote employees.
This solution allows IT teams to troubleshoot and resolve technical issues on devices without requiring in-person intervention, helping to ensure minimal downtime and disruptions.
FlexxClient’s Sessions Dashboard
Major benefits include:
FlexxClient's remote assistance is another example of how the platform delivers a comprehensive, user-centric approach to the modern workplace.
With FlexxClient, organizations can elevate their digital employee experience strategy, driving innovation and enhancing employee satisfaction. It's not just about accessing the tools employees need most but creating a company culture that adapts to future challenges with greater confidence and savvy.
Take control of the way your team works with a better digital employee experience that simplifies workflows and delivers results. Book a demo or contact us today.
* Gartner®, Magic Quadrant™ for Digital Employee Experience Management Tools, Dan Wilson, Tom Cipolla, Stuart Downes, Autumn Stanish, Lina Al Dana, 26 August 2024 **Gartner®, Magic Quadrant™ for Desktop as a Service, Stuart Downes, Eri Hariu, Mark Margevicius, Craig Fisler, Sunil Kumar, 16 September 2024
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