Flexxible recognized in the inaugural 2024 Gartner® Magic Quadrant™for Digital Employee Experience Management (DEX) Tools
X
en
FlexxClient enables enterprise organizations to track, manage and improve their digital experience while automating common IT tasks to increase efficiency, reduce downtime and boost productivity. Organizations improve their baseline productivity, end user satisfaction and support effectiveness. With FlexxClient, IT leadership can confidently demonstrate their digital health through real time end user feedback and observability of workspace performance.
19%
of tickets fix themselves automatically.
65%
We diagnose problems 65% quicker.
78%
Users get back 78% of the time they would have spent waiting for support.
74%
of support and operations tickets could be automated.
Support desk efficiencies like you wouldn’t believe. FlexxClient is built for complex and distributed workforces, all managed from a single console. Cut your average helpdesk resolution time by 80 percent with self-healing tech that detects and automatically fixes issues — without team intervention.
Put a stop to digital discontent. With FlexxClient, cut IT support diagnosis time with historical and live application and device insights. Employees immediately benefit, thanks to faster and non-invasive remediation, allowing them to focus on business-critical tasks.
With FlexxClient, cater to the unique needs of each of your instances with true unified hybrid workspace management. Manage multiple locations, branches, or clients within a single console. Perform maintenance and management actions in isolation or groups. Benefit from integrated remote assistance tools with fast problem diagnosis and automated remediation.
With Flexxible’s DaaS and VDI solutions, organizations gain the flexibility to efficiently manage hybrid workforces, delivering consistent performance and streamlined operations.
With Flexxible’s security solutions, organizations can effectively protect their IT infrastructure, ensuring a secure and resilient digital environment.
Flexxible’s digital experience management solutions benefit both end-users and IT teams alike. By proactively monitoring user experiences in realtime, Flexxible ensures end-users are working effectively. Support teams can pinpoint exact moments that cause UX dips, enabling them to respond appropriately and improve operational efficiency.
Flexxible’s advanced, automated support solution reimagines IT support as you know it. Improve first line fix rates, reduce resolution times, and cut the number of escalated support tickets.
Flexxible’s auto-remediation solutions detect and resolve IT incidents before they get to users. Leveraging intelligent automation, Flexxible delivers reliable, consistent, and high-performance support, reducing downtime and giving IT teams time back to focus on strategic projects.
Flexxible enables your support teams to assist end users remotely and securely, whether they be attended or not, ensuring help is available to everyone, when they need it.
Flexxible’s end-user, self-help solutions empower employees to resolve IT issues themselves. Independently-minded end-users reduce support workloads and contribute to higher workforce productivity. Ensure faster issue resolution, improve user satisfaction, and streamline IT operations with Flexxible.
Flexxible's Software Asset Management and Inventory solutions empower efficient license and device management, usage tracking, and comprehensive application inventory capabilities. This ensures optimal utilization, reduces costs, and enhances security posture.
Flexxible's solutions are designed with environmental considerations in mind, as we strive to reduce the impact of critical IT services on the planet. By meticulously tracking energy consumption at a micro-level, we assist organizations in achieving their sustainability goals and complying with the latest regulations
Flexxible’s DaaS and VDI solutions, fully integrated with Citrix, provide organizations with the flexibility to manage hybrid workforces efficiently, offering consistent performance and streamlined operations.
Traditionally reactive, Ejie, the technological management body for the Basque government, transitioned to a proactive managed workspace model with FlexxClient, ensuring enhanced workplace security and comprehensive infrastructure visibility. Learn how Ejie, with FlexxClient, transformed user experiences and improved operational efficiency, strengthening their managed IT service offering for the public sector.
* Gartner®, Magic Quadrant™ for Digital Employee Experience Management Tools, Dan Wilson, Tom Cipolla, Stuart Downes, Autumn Stanish, Lina Al Dana, 26 August 2024 **Gartner®, Magic Quadrant™ for Desktop as a Service, Stuart Downes, Craig Fister, Sunil Kumar, Eri Hariu, Mark Margevicius, Tony Harvey, 5 September 2023
GARTNER® is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT™ is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner® does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner® research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner® disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Carrer de Vallhonrat, 45, 08221
Terrassa, Barcelona, Spain
6750 N. Andrews Avenue, #200, Office 2013, Ft. Lauderdale, FL 33309, USA
+1 919-806-45806th Floor, 2 Kingdom Street, London, W2 6BD, UK
+44 (0) 203 4688752Av. Engenheiro Luís Carlos Berrini, 550 – 41 – Brooklin Paulista, São Paulo 04571-000, Brazil
