Navigating Digital Discontent Across a Hybrid Workforce

FlexxClient revolutionizes IT support for hybrid workforces, reducing helpdesk resolution times by 80% and resolving 75% of incidents within five minutes using self-healing technology. It enhances productivity and digital experience by providing deep insights and automated resource management.

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Navigating Digital Discontent Across a Hybrid Workforce

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In the wake of a global shift towards hybrid work environments, enterprises are grappling with new challenges. The key to success lies in leveraging innovative technologies that streamline support and enhance the digital experience for a distributed workforce. Enter FlexxClient – a game-changer in IT support and management.

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A more efficient IT help desk: The era of waiting endlessly for IT resolutions is over. With FlexxClient, organizations have witnessed an 80% reduction in average helpdesk resolution times, with 75% of incidents resolved in a mere five minutes. How is this possible?

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Self-healing technology autonomously detects and resolves issues, often before users even notice them.
One-click, pre-programmed workflows empower L1 support to tackle L2 issues, simplifying the resolution process.
A single console to manage all hybrid workspaces ensures a seamless support experience across the board.

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A superior digital experience: Digital discontent can be a silent killer of productivity. FlexxClient addresses this by:

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Giving back 78% of the time employees would have otherwise spent waiting for IT solutions.
Providing deep insights into historical and live application and device performance, slashing diagnosis times.
Ensuring immediate, tangible benefits for all employees, with noticeable improvements within a month of implementation.
Allowing managers to resize and commission resources on-demand through automation, fostering a proactive IT culture.

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Different solutions for different situations: FlexxClient’s robust infrastructure is designed to handle the complexities of managing multiple instances/locations/branches/environments:

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Group-based management allows for customized actions aligned with specific business needs.
Maintenance and management actions can be performed collectively or individually, providing flexibility and control.
Integrated remote assistance paired with swift diagnostics and automated actions ensures that each instance receives the attention it deserves.

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The hybrid work model is here to stay, and with FlexxClient, enterprises are well-equipped to navigate it and be prepared for what it will bring. By embracing these cutting-edge capabilities, organizations can ensure that their IT infrastructure is not just keeping up but setting the pace for a future-proof workplace.

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* Gartner^®, Magic Quadrant^™ for Digital Employee Experience Management Tools, Dan Wilson, Tom Cipolla, Stuart Downes, Autumn Stanish, Lina Al Dana, 26 August 2024 **Gartner®, Magic Quadrant™ for Desktop as a Service, Stuart Downes, Eri Hariu, Mark Margevicius, Craig Fisler, Sunil Kumar, 16 September 2024
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